Last Updated: September 11, 2026
Thank you for shopping at Twenty One Pilots Gift. We aim to process and deliver your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your package leaves our facility.
Shipping Destinations
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or international destinations at this time. If you are unsure whether we can ship to your location, please contact us before placing your order.
Shipping Method and Delivery Time
We offer free standard shipping on all orders within the United States. Once your order has been processed, delivery typically takes 3–5 business days, depending on your location and the carrier’s service schedule. Please note that delivery times are estimates and not guaranteed. Factors such as weather, carrier delays, or incorrect address information may extend delivery time.
Carrier Selection
We work with a range of reputable logistics carriers to fulfill your order. The carrier is selected at our discretion based on the destination, package size, and the most efficient service available at the time of shipment. You will receive tracking details once your order has shipped, so you can monitor its progress directly with the carrier.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s tracking page. Please allow up to 24 hours for tracking information to become active. If you have not received tracking information within 3 business days of placing your order, please contact us at info@twentyonepilotsgift.my or call +1 239-284-4290.
Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund. Please retain all packaging materials and take photos of any damage, as the carrier may require this information.
Contact Us
If you have any questions about our shipping policy, please reach out to us:
- Email: info@twentyonepilotsgift.my
- Phone: +1 239-284-4290
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
- Address: 2326 NE 33rd Terr, Cape Coral, FL 33909, United States