Last Updated: September 11, 2026
At Twenty One Pilots Gift, we aim to make your payment experience simple, secure, and transparent.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- PayPal
All payments are processed in US Dollars (USD). If your payment method is issued in a different currency, your bank or payment provider may apply a currency conversion fee. Please check with your provider for details.
Payment Security
We take your payment security seriously. All transactions are processed through secure, PCI-compliant third-party payment gateways. Your full payment card details are never stored on our servers. When you enter your payment information, it is encrypted and transmitted directly to our payment processor.
Payment Timing
Payment is required in full at the time you place your order. Your order will not be processed or shipped until payment has been successfully authorized and captured.
Failed or Declined Payments
If your payment is declined or fails for any reason, your order will not be processed. You may receive an error message at checkout or a notification from your bank. In such cases, please try again with a different payment method or contact your bank for further assistance. If you believe a payment was deducted but your order was not confirmed, please contact us at info@twentyonepilotsgift.my with your order details.
Taxes
Applicable sales taxes are calculated at checkout based on the shipping address provided. The total amount displayed at checkout, including taxes and any applicable fees, is the final amount you will be charged. We do not charge any hidden fees.
Refunds to Payment Methods
Refunds, when approved in accordance with our Refund and Returns Policy, are issued to the original payment method used for the purchase. Please allow 7–10 business days for the refund to appear on your statement after we process it, as processing times vary by bank or payment provider.
Billing Inquiries
If you have any questions about a charge on your statement or need assistance with a payment issue, please contact us:
- Email: info@twentyonepilotsgift.my
- Phone: +1 239-284-4290
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)