Last Updated: September 11, 2026
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Return Window
You may return eligible items within 30 calendar days from the date of delivery. Returns initiated after this 30-day period will not be accepted.
Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging, including all tags, boxes, and accessories.
- You must provide proof of purchase (order number or receipt).
- Items that are damaged, worn, altered, or missing parts may not be eligible for a return.
If your item arrived damaged or defective, or if you received the wrong item, please contact us immediately. In these cases, we will cover the return shipping cost and send a replacement or issue a full refund.
How to Initiate a Return
To start a return, please email us at info@twentyonepilotsgift.my with the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item and its packaging (if the item is damaged or defective)
Our customer service team will review your request and respond within 1–2 business days with return instructions and a return shipping label, if applicable.
Return Shipping
We offer free return shipping on all approved returns. There are no restocking fees. We will provide you with a prepaid return label or arrange a carrier pickup, depending on the circumstances. Please do not send returns to any address other than the one we provide.
Return Address
All approved returns must be sent to:
Twenty One Pilots Gift
2326 NE 33rd Terr
Cape Coral, FL 33909
United States
Please do not ship returns to this address without first contacting us and receiving return authorization. Unauthorized returns may be refused or delayed.
Refund Processing
Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria. We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 1–2 business days.
- The refund will be issued to your original payment method.
- Please allow an additional 7–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund within 10 business days after receiving our approval notification, please check your bank account again, then contact your credit card company or bank. Processing times vary by institution. If you have done all of this and still have not received your refund, please contact us at info@twentyonepilotsgift.my.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact us:
- Email: info@twentyonepilotsgift.my
- Phone: +1 239-284-4290
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)